Why most chatbots frustrate users—and how smarter content strategy, not more AI, creates clearer, more helpful chatbot experiences.
Usability – The Buzz Word About Content
October 18, 2018
Usability is the new buzzword for great content these days. By great content, I mean that it drives up conversion rates for organic traffic. It is well-aggregated information that customers can act from. I wrote a piece recently called PhD no GRE. My client said it performed well. For them, this means it: Provided key information that helps people learn whether such programs exist where to find PhD programs that waive
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